Culture-Savvy Customer Service Training
We design, develop and deliver customer service training courses with a cross-cultural twist. Our courses are for businesses and organisations with customer facing personnel who work with a culturally-diverse client-base.
Positively useful for anyone in a customer facing role, remotely, virtually or in person, all our International Customer Service Training is designed and delivered around your needs.
Gaining the Cultural Advantage
Above all, investing in customer service training for people working with cultural diversity offers them a competitive advantage. Being able to identify with, communicate with and build relationships with a diverse client base is not a skill set every organisation personnel can boast.
- Discover how to identify needs of clients
- Gain confidence in dealing with cultural challenges
- Learn techniques to create clear communication
- Use cultural knowledge to build relationships
- Develop strategies to exceed customer service expectations
Our courses aim to do one thing – help people offer fantastic customer service.
Focused, Flexible Training Courses
Adapted vs Bespoke: choose between courses that are ready-to-go with small tweaks as per your needs (adapted) or have something designed from scratch (bespoke).
Online tools & options: various digital options from online assessment and knowledge tools to webinars and online videos.
World-class, current content: we live and breathe what we do. All our team are passionate and informed about training and culture.
4G training ethos: we do things differently as our take on culture, learning and research informs our independent training approach.
Global, multilingual delivery: truly international experience and reach with solid background in training localization.
We like to keep things simple, keep things focused and effective and above all we want to work around you.
Content ultimately depends on what our clients need.
- Adapted courses are pre-defined course outlines that are tweaked or amended based on a client’s wishes.
- Bespoke courses involve creating something from new for a client based on a specific brief.
Examples of what participants might cover in Customer Service related training course would be:
- The impact of culture on customer service expectations
- Strategies for effectively managing customer service KPIs
- Understanding and navigating potential cross-cultural barriers
- Effective techniques for dealing with demanding or difficult international customers
- Successfully managing client complaints within culturally appropriate frameworks
If you would like more information on a course for you, please contact us.
The Commisceo Training Style
In short, we don’t do talks in front of PowerPoint slides. Commisceo, our name, frames everything we do. Our training style is about mingling of cultures, creating understanding and bringing people together – we don’t feel this can be done through slides and words.
That’s why we like action in our training courses! Our training style is:
Above all we believe our training style is effective.
Your trainer will be hand-selected for you depending on location, type of training needed, style of trainer needed, language and a number of other factors. However all our trainers share the same fundamental skill sets.
Training experience: our trainers are people people; they like to train others, to help through issues and challenges and to share their knowledge. All our trainers come with years’ of hands-on training experience.
Cultural Insight: our trainers specialise in certain countries or cultures which means they have lived, worked, played, got lost, got found and experienced a culture in its fullest.
Business Insight: our trainers come with business experience and sector expertise allowing them to identify with many of our clients various business challenges.
Within the cross cultural training field our trainers are, without doubt, top practitioners.
- Richly knowledgeable
Case StudyA global fashion brand was receiving more custom from Russia, the UAE, China and Nigeria. In order to offer the best luxury retail experience possible the brand invested in us designing a week-long experiential, gamified, scenario and role-play based training course for all their UK and Ireland boutiques. Centered around raising awareness of customer service expectations we ran training courses, fantasy role-play games, coaching sessions and staff manuals.
We can do complex as per above pr we can do simple - whatever we do though we do it well and we do it with your goals always in mind.
Please contact us and let us know if you are looking for something adapted or bespoke.
From there we can advise on the next steps needed in order to get your course up and running.