Intercultural Management - Greece
Being a Manager in Greece
The business set up in Greece is hierarchical and intercultural management is more likely to succeed if you behave formally until a personal relationship is developed. Treat those in positions of authority with respect and deference. Use titles and surnames and do not move to a first-name basis until the more senior person makes the suggestion. Arrive punctually for meetings, but expect to be kept waiting.
The Role of a Manager
Cross cultural management needs to bear in mind that each person has a very distinct role within the organization, and maintaining that role helps to keep order. People believe that their supervisors have been chosen because they have more experience and greater knowledge than those they manage, and it is, therefore, unnecessary, and even inappropriate for them to consult with lower-ranking individuals when decision-making.
In Greece, as in other hierarchical societies, managers may take a somewhat paternalistic attitude to their employees.
Approach to Change
Greece’s intercultural adaptability and readiness for change is developing all the time. Greece is seen to have a medium tolerance for change and risk. It is important for innovations to have a track record or history noting the benefits if they are to be accepted and implemented.
The fear of exposure, and the potential of embarrassment that may accompany failure, brings about aversion to risk and the need to thoroughly examine the potential negative implications. Because of this attitude, intercultural sensitivity is going to be required, especially when conducting group meetings and discussing contributions made my participating individuals.
Approach to Time and Priorities
Deadlines and timescales are fluid. Patience is the key to successful intercultural management when working in Greece. Essentially a relationship-driven culture, it should be understood that taking the time to get to know someone will always take precedence over any timelines.
Greeks have a relaxed approach to life. Everything gets done eventually, but seldom according to a schedule or timetable. The word "avrio" (tomorrow) means some time in the future.
Global and intercultural expansion means that some managers may have a greater appreciation of the need to enforce timescales and as such, agreed deadlines are more likely to be met.
Greek business is hierarchical and decisions are reached at the top of the company and handed down to subordinates to implement. It is common for managers to seek consensus before making a decision.
In general, Greeks do not like admitting mistakes. They will become evasive or silent if pressured. This is not a deadline-driven culture. Maintaining harmonious working relationships is more important than accomplishing something at a specific time and cross cultural sensitivity is necessary.
Boss or Team Player?
If you are working in Greece, it is important to remember that honor and reputation play an important role. When meeting together and moderating ideas, intercultural sensitivity is required. It is important to qualify ideas that are raised in a gentle manner, protecting the reputation of those bringing up ideas, so no one is shamed.
Communication and Negotiation Styles
Greeks prefer face-to-face meetings rather than doing business by telephone or in writing, which are seen as too impersonal. It takes time to develop relationships: this can be done in the office, over extended lunches, dinners, and social outings. Many discussions are held in "kafeinos" (male-only coffee shops). Many businessmen use these as an unofficial office and prefer to discuss serious matters here rather than in their office. Offer to pay at a kefeino, but expect to be turned down. Suggesting your colleague be your guest at a pastry shop demonstrates an understanding of Greek social mores and hospitality.
Forming a personal relationship is critical to developing a successful business relationship. Greeks are skilled negotiators. They quite enjoy haggling. Maintain eye contact when speaking. Decision making is held at the top of the company. Imposing a deadline on reaching a decision may end the negotiations. Contracts are often quite simple since the personal relationship dictates that accommodations will be made on either side should the need arise. Many Greeks will not sign contracts or have important meetings on Tuesday, which is the day the Byzantine Empire fell.