International Management Guides

International Management Guides

Designed specifically for the traveling manager, these short, sharp guides to being a manager in a foreign country offer invaluable insights and practical tips.

Intercultural Management - Monaco

Being a Manager in Monaco

Cross cultural management in Monaco is more likely to succeed if you understand the level of formality required. In business it is safest to be formal and reserved in your behavior and expect that your colleagues will be the same. Communication is often situational and context driven. When dealing with superiors, communication is formal and follows the rules of hierarchy, while when dealing with one’s peers or friends, communication may be more informal.

The Role of a Manager

Newcomers to the Monaco management style should carefully study the corporate culture of specific companies because they may vary from being hierarchical to rather egalitarian. Consequently, employees will range from feeling empowered to speak out in the management process, to those who believe it is most important to simply execute the instructions by their leadership.

Some employees in Monaco do not feel that they are authorized by station, education, or position, to either aspire to leadership or to express themselves freely in management circles. Nevertheless many do, and especially with the influence of intercultural expansion and globalization, organizations are tending to rely more heavily on the wisdom of their people and not just the direction of leadership.

Approach to Change

Monaco’s intercultural adaptability and readiness for change is developing all the time. Monaco is seen to have a medium tolerance for change and risk. It is important for innovations to have a track record or history noting the benefits if they are to be accepted and implemented.

The fear of exposure, and the potential of embarrassment that may accompany failure, brings about aversion to risk and the need to thoroughly examine the potential negative implications. While in risk-tolerant environments, failure is perceived as a learning process that encourages confidence in future ventures, failure in Monaco causes a long-term loss of confidence by the individual as well as by others. Because of this attitude, intercultural sensitivity is going to be required, especially when conducting group meetings and discussing contributions made my participating individuals.

Approach to Time and Priorities

Monaco is a moderate time culture and typically there may be some flexibility to strict adherence to schedules and deadlines. Nevertheless, the expectations of intercultural and global expansion have caused the Monacans to adopt relatively strict standards of adhering to schedules. Effective cross cultural management skill will depend on the individual’s ability to meet deadlines.

Decision Making

For effective cross cultural management it is important to remember that hierarchy in business is strictly observed. Decision making is done at the highest levels, often without consultation with subordinates or other stakeholders.

Managers provide explicit instructions on how work is to be performed. Employees are expected to adhere to the correct protocol for the situation. Employees generally have specific roles and responsibilities and do not cross over into other areas. Employees are not criticized or praised publicly.

Boss or Team Player?

Monacans like working in teams and collaborate quite well. The communication within a team is generally quite collegial, albeit somewhat direct and blunt. Role allocation within the team is generally quite clearly defined and people will take greater responsibility for their specific task than for the group as a whole.

Successful cross cultural management will depend on the individual’s ability to harness the talent of the group assembled, and develop any resulting synergies. The leader will be deferred to as the final authority in any decisions that are made, but they do not dominate the discussion or generation of ideas. Praise should be given to the entire group as well as to individuals.

Communication and Negotiation Styles

Meetings emphasize courtesy and a fair degree of formality. Wait to be told where to sit. There may be a seating plan. Have all printed material available in both English and French. Maintain direct eye contact while speaking. Although English may be spoken, it is a good idea to hire an interpreter so as to avoid any potential cross cultural miscommunication. You will have to be patient and not appear ruffled by the strict adherence to protocol. Monacans prefer a low-key, logical presentation that explains the advantages of the proposal. Monacans prefer to compartmentalize their business and personal lives.