Building Cross Cultural Communication Skills at BHP
Discover how Commisceo helped BHP enhance cross-cultural communication within one of its global HR teams with a virtual workshop focused on conflict resolution, feedback, and assertiveness.
Training Background
BHP Billiton (now BHP) is one of the world’s leading resources companies, headquartered in Australia. Specializing in the extraction of iron ore, copper, coal, and nickel, BHP plays a critical role in global industrial development. The company is known for its commitment to sustainability, innovation, and safety across its international operations.
The Training Challenge
With a globally distributed workforce, one of BHP’s HR teams faced challenges in managing sensitive conversations across different cultures. They sought support in developing the skills needed to handle conflict, conduct international interviews, give feedback, negotiate compensation, and communicate assertively while being mindful of cultural differences.
The solution
Commisceo designed a virtual workshop
on communicating across cultures
Practical Tools for Managing Intercultural Conflict
The course equipped participants with effective strategies to approach and resolve conflict constructively, even in culturally complex situations.
Skills for Delivering Culturally Sensitive Feedback
Learners gained the skills to deliver culturally appropriate feedback while fostering an environment of psychological safety.
Strengthened Cross Cultural Communication
Through targeted exercises, the team enhanced their active listening and assertive communication abilities, crucial for handling discussions with care.
Participants rated the workshop 4.8/5 for effectiveness.
The Results
Overwhelmingly positive feedback…
The intercutural training workshop was met with overwhelmingly positive feedback, earning a 4.8/5 rating for effectiveness. Participants reported feeling more confident and better equipped to manage challenging conversations across cultural lines.
Testimonial
What did the client say?
“This program left me with lots of important takeaways that are essential to my role. I feel more confident in driving positive outcomes.”
C. Jones
Global Mobility