Supporting Citi with Cultural Awareness Training for Working with India
As part of an operational move to Mumbai, a European team at Citi took proactive steps to strengthen cross-cultural collaboration. Commisceo Global delivered a virtual cultural awareness session focused on Indian business culture, equipping the European team with the insights into Indian business culture, fostering effective communication and strong relationships.
Training Background
Citi is a leading global financial institution, providing a wide range of banking, credit, investment, and wealth management services. Operating in over 160 countries, Citi supports individuals, corporations, and governments through a focus on innovation, digital banking, and risk-managed financial solutions.
The Training Challenge
As part of its restructuring, Citi planned a business relocation of a key function to Mumbai, India. Recognizing potential cultural differences that could affect virtual collaboration and communication, the European team sought expert support to ensure effective cultural integration through India cultural awareness training.
The solution
Commisceo designed a tailored
country-specific online workshop
Cultural Awareness for Quicker Integration
The training provided a deep understanding of Indian workplace practices, helping team members anticipate and navigate key differences in teamwork and collaboration.
Practical Tools for Day-to-Day Collaboration
Participants gained actionable insights into leadership expectations, team dynamics, and communication styles, which helped create smoother interactions and minimize challenges throughout the transition.
Improved Communication Across Cultures
The session enhanced participants’ ability to respond to culturally influenced communication cues, leading to greater clarity, fewer misunderstandings, and more effective teamwork with Indian colleagues.
Participants Developed Actionable Resources for Real-World Integration
The Results
Co-Creating Practical Tools for Cross-Cultural Success…
Following the session, the team worked collaboratively to develop best-practice reference guides tailored to their new working relationship with Indian colleagues. These practical “cheat sheets” supported day-to-day collaboration, reinforced key cultural insights, and helped foster empathy and alignment during the early stages of the transition.
Testimonial
What did the client say?
“Eye-opening and insightful—this workshop really made me think about things I didn’t even know needed thinking about.”
M. Tufro
Learning & Development Manager