The Blog for Culture Vultures

Satiate your inner Culture Vulture with regular news and posts about cultural awareness, doing business abroad, working in a multicultural environment, HR diversity and global mobility.

Milkman shows ultimate Cross-Cultural Customer Service

Milkman shows ultimate Cross-Cultural Customer Service



"Cemcho bhai, harisani, ano chokra kabar?"

That is Gujarati for: "Hello brother, how are you? Any news about your son?"

Not too unusual as the start of a conversation in the heart of the Asian community in Blackburn, apart from the fact that the words are being spoken by a 69-year-old white, English-born milkman.

John Mather, aka Jimmy, has been doing the rounds in this north-west town for the past 50 years. And as he has gone from door-to-door in the town's large Asian community, he has become almost fluent in Gujarati.

"When I first started the rounds here there were only a handful of Asian families, about eight or 10, in the London Road, Whalley St and Altom St areas," says Jimmy.

But as more arrived on the foreign shores from Kenya and Malawi, Jimmy's ability to go beyond delivering just milk - and procure the sorts of foods they couldn't pick up in the local supermarket - put him in greater demand.

"They wanted natural yoghurt, ghee, goats and chickens, the type of things they were used to back home. I'd gone to the dairies here and they said that there wasn't the demand, but they couldn't have been more wrong."

Read more > BBC
Continue reading
  2264 Hits

Milkman shows ultimate Cross-Cultural Customer Service

Milkman shows ultimate Cross-Cultural Customer Service



"Cemcho bhai, harisani, ano chokra kabar?"

That is Gujarati for: "Hello brother, how are you? Any news about your son?"

Not too unusual as the start of a conversation in the heart of the Asian community in Blackburn, apart from the fact that the words are being spoken by a 69-year-old white, English-born milkman.

John Mather, aka Jimmy, has been doing the rounds in this north-west town for the past 50 years. And as he has gone from door-to-door in the town's large Asian community, he has become almost fluent in Gujarati.

"When I first started the rounds here there were only a handful of Asian families, about eight or 10, in the London Road, Whalley St and Altom St areas," says Jimmy.

But as more arrived on the foreign shores from Kenya and Malawi, Jimmy's ability to go beyond delivering just milk - and procure the sorts of foods they couldn't pick up in the local supermarket - put him in greater demand.

"They wanted natural yoghurt, ghee, goats and chickens, the type of things they were used to back home. I'd gone to the dairies here and they said that there wasn't the demand, but they couldn't have been more wrong."

Read more > BBC
Continue reading
  1101 Hits

New DVD - Cross Cultural Communication & Customer Service

We have today added a new DVD title to their library of cross cultural communication training DVDs.



Cross-Cultural Communication and Customer Service

In Part 1, service representative Valerie receives a call from Lois, a customer from another culture. Valerie speaks quickly and uses slang, frustrating Lois. Valerie is impatient with Lois’ accent and English, and belittles her, despite the fact that Lois has taken the time to learn Valerie’s language. Valerie insults Lois, and loses a customer.

In Part 2, Valerie approaches the same situation differently, adapting to the customer’s unique needs. Valerie speaks slowly, clearly, and properly. When Lois uses unfamiliar words, Valerie seeks to reframe to understand her. Despite being challenged by the communication difficulties, Valerie takes personal responsibility, finds a solution, and ultimately triumphs with yet another happy customer.

Continue reading
  3282 Hits

Mills & Boon to commence Polish translations

W H Smith is to introduce Polish versions of some of Mills & Boon's most popular titles according to the press today.

Libraries are also tipped to bring in copies for an increasing Polish customer base.

Continue reading
  3168 Hits