The Commisceo Global Blog

Keeping you up to date with all the news, articles, tools, opinions and press relating to the world of cultural understanding, in and out of business.

HR Directors, Basil Fawlty and Global Communication


Some recent findings by The London School of English show language and culture are still not getting the attention they deserve within companies today.In fact, the spirit of Basil Fawlty seems to live on within some British businesses!

Despite the Government pinning hopes on UK PLC exporting, it brings into question whether UK companies are thinking globally or relying on the rest of the world to think and act in such a manner?

The findings suggest that, "UK-based businesses could be risking international growth by failing to invest in cross-cultural, language and communications training."

The results spwan from research carried out that questioned 100 HR directors on their attitudes towards language and communication skills and their approach to training.

These centenary research results show a shocking lacking of regard for our international, non-native English speaking business partners,” says Timothy Blake, Chief Executive of the London School of English. “The Brits may be reluctant to learn other languages, but this research suggests that we are not even prepared to invest in the training required to adapt our own language, accents and behaviour to help non-native English speakers understand us.”

Headline findings in the report include:

•    78% HR Directors questioned did not consider it necessary to train native English speakers to moderate their vocabulary when negotiating with non-native English speakers
•    98% believed their non-native English speakers could communicate effectively in English.
•    Although 67% of those questioned believed that it was “very important” for business people to have a good cultural understanding of their trading partners; only 23% would offer training.
•    Only 4% believed the “Basil Fawlty” approach of speaking “more loudly” would be effective in communicating with non-native English speakers.

Worrying stuff isnt it?

by +Neil Payne
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Is the Global Manager Dead?


According to Professor C. A. Bartlett who co-authored “Transnational Management” nearly 20 years ago, the business world is a very different place to what is was back when he wrote the book.
The book is now in its sixth edition and Bartlett describes it as a continuous work and a passion of his. He has filled the book over the years with case studies that demonstrate how the world of business works and also highlights how the world of business has changed over the years.
One of the biggest changes in the way that the international world of business now works is with the way that many modern businesses now operate. Communication has come on leaps and bounds since 1992 (when the book was first published) and it is easy to forget how quickly connected we can be with people on the other side of the globe. The internet and email has broadened business horizons and made many more places reachable and the improvement of the spread of information and data has been a real boon to businesses everywhere. Skype, satellite phone and video conferencing have all broken down the barriers of international business.
The very fact that technology has broken down international barriers means that there really is no such thing anymore as the global manager, as almost every office worker now spends their time in a global environment.
International divisions now also no longer really exist like they used to in the 1960s and 1970s when the managers were sent abroad for long periods of time. The fluidity of today’s world means that many companies look to recruit managers from all over the world as travel is no such of longer an issue as it used to be.
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The International Business of Language



Whilst the world is beginning to shrink with the opening up in communication and travel, so the world of business expands. In the last two decades never has there been such a need in the business world than to have a full, comprehensive knowledge and understanding of language and its impact across the globe. How much emphasis is given to language in your business? Language is the base communication throughout your business. Language transcends all in the business world. It is what makes the world the place it is and helps us to communicate with others.
Language as a tool in business should be seen as exactly that, a tool. Language should be as important to your business as your hard drives, your catalogues and manuals and all the other tools you perceive to be essential to conducting your business.

If you see language as a tool within your business you are more likely to foster the care and attention you need to place upon the way in which you use language. Perhaps you should adopt the mantra ‘language isn’t just for talking’. Language is for all communication. Some tips to help you to start using your tool of language in order to maximise your communication with your business counterparts. Firstly, you must be very clear and concise about the messages you wish to convey. Cut out the unnecessary words, don’t be convoluted about it, stick to the point and you will ensure you have been fully understood. Remember, and don’t forget, language is a tool and you want your tools to work for you. Personal style goes a long way to say something about you so don’t let the day’s stresses or any personal setbacks to show in the way you use your tool of language, believe it or not, a frown, a shortness or abruptness of manner can be off putting and leave the person with whom you are communicating feeling unsettled. Language is your business tool so, smile, make eye contact, it’s all part of the language. We call it body language.

It is extremely important in the world of business that your build good relationships. How do you do this? You use your language tool of course. It may seem like a time consuming exercise, may be even seen as patronising and pointless, but, if you are to succeed in fostering good, amicable and workable business relationships, a little training in how your company uses the language tool will not come amiss. Why not consider your own corporate brand of your valuable language tool? Why do you think the American’s use the phrase ‘have a nice day’? Because it works. Language says something about you. The language tool is your badge. Wear it well and you can’t go wrong.
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IHRM - Repatriation Management



Despite ongoing concerns about high expatriate attrition rates companies do not seem to be paying a lot of attention to the repatriation phase. A similar observation can be made in HRM journals; whereas expatriation has been researched extensively during the last decades, repatriation has received scarce attention in literature. The purpose of this article is, therefore, to highlight the relevance of repatriation management in the earliest stages of expatriate management.

Recent research indicates that successful expatriation assignments rely on four elements: the selection of the candidates, pre-arrival preparation for both expatriate and family, the provided support and possibility to keep in touch with the home organization while on an expatriate assignment, and the repatriation arrangements after completion of the assignment (Baruch and Altman, 2002). That appropriate attention to repatriation arrangements is important follows out of various observations: (1) Valuable personnel frequently leave the organization relatively shortly after repatriation. Research findings from 2002 showed that about 50% of personnel left a financial services company within a few years following the return to their home country (Baruch & Altman, 2002).

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Which Language is Spoken Where?

At Commisceo we like to react to our customers needs. One thing we noticed with many of our valued translation and interpreting clients was that sometimes they were unsure as to what languages are spoken in which countries.

So what do we do? We invent a little widget that answers this for them in a second! The widget can be added to their own site and will soon also become a Google Widget (watch this space).

SORRY NO LONGER AVAILABLE

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