The Commisceo Global Blog - Perfect for Culture Vultures

Whether a press release, a case study of cultural difference, some tips on working abroad or some lessons in cross-communication, we try our best to satiate your inner culture vulture.

Place Name Disputes Everyone in Global Business Should Know About

Place Name Disputes Everyone in Global Business Should Know About

President Trump’s recent speech outlining his stance on the Iran nuclear-deal has caused outrage among Iranians, not for his position on the deal and potential new sanctions, but for his knowledge of geography.

When referring to his decision to withdraw presidential certification for the Iranian-deal, Trump stated that Iran’s regime “harasses American ships and threatens freedom of navigation in the Arabian Gulf and in the Red Sea.”

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Cultural Diversity Explains Why Americans Smile So Much

Cultural Diversity Explains Why Americans Smile So Much

Researchers believe they have finally disovered why the wide, white-teethed smile is so important in American culture - immigrants and cultural diversity.

Across different cultures, a smile can mean many things. In more expressive cultures such as the USA, where showing emotions is not necessarily a bad thing, and in which hierarchy and social differences are less acute, the smile is a lot more common.

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Dear President-elect of the United States

Dear President-elect of the United States

What is clear from your election campaign is that if you are truly going to be a President for "All Americans", then you need some help.

Let's talk straight Mr. T - you've alienated people. Mexicans and Muslims are probably hiding under pillows while Chancellor Merkel and President Xi Jinping are already worried about you embarrasing them.

Some of your campaign messages and sentiments displayed immense bias, premised on stereotypes, informed by a myopic interpretation of our world. What you need is some training, some coaching and some loving.

You have "Great" ambitions - but these can never be realised without embracing the positivity of cultural diversity at home and abroad.

So, Mr, President-elect of the USA, we are offering you access to our consultancy, our courses, our training - anything you need.

We could design a course about Islam for you, a training session on doing business with Mexicans, a workshop on self-awareness and unconscious bias or how about some diplomatic etiquette training to prepare you for global summits? Whatever you need - we will help.

So give us a call and let's get to work!

#mytip4trump

Knowing you are a big fan of Twitter, we have also started a hashtag #mytip4trump for people to send you tips on working across cultural lines.

This is going to become an amazing resource for you - people will have tips for you on your foriegn diplomatic visits, how to address certain ethnic minorities at home, how your communiation style may need tempering or simly some tips on how to become more aware of cultural differences.

You're welcome!
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Cultural Awareness Training helps US Army Cadets Build Bridges

Cultural Awareness Training helps US Army Cadets Build Bridges
Cultural awareness is important in today's day and age. Businesses, government bodies, the third sector and public services all realise the need to understand and embrace cultural diversity at many levels. The military is no exception; as illustrated by the US Army, cultural awareness training is reaping rewards.
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Cultural Diversity: How the US Healthcare Act is Lost in Translation

Cultural Diversity: How the US Healthcare Act is Lost in Translation
The new American Affordable Care Act might sound like a great change, but the cultural diversity of the US population is giving rise to a number of difficulties. Translation is one of them.
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Catholics Take More Risks than Protestants

Catholics Take More Risks than Protestants
Like living life on the edge? Try a Catholic mutual fund! A study from the University of Georgia and the Southern Methodist University has shown that the amount of risk mutual funds take corresponds to the religion of the local populous and the fund manager. Catholics are risk takers apparently.
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Boston companies use Cultural Awareness to lure Chinese Tourists

Boston companies use Cultural Awareness to lure Chinese Tourists

As many Chinese tourists only pay a brief visit to the city, local Boston companies are now getting training to increase their appeal to this important group of visitors (and revenue stream).

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Tesco close American stores due to Cultural Differences

Tesco close American stores due to Cultural Differences

Tesco has recently announced that their chain of American supermarkets, Fresh & Easy, will be closed entirely. The reason for this? Unexpected cultural differences.

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Gamification and Cultural Differences

Gamification and Cultural Differences
Playing games at work? From the work floor to education, gamification is becoming more and more common in a lot of areas. But the practice isn’t as straightforward as it seems: cultural differences prevent game developers from distributing one single game for different countries. Want to know what should be done to these games to cross the globe? 
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Three-steps: Marketing to the Hispanic and Latino community

Three-steps: Marketing to the Hispanic and Latino community
Targeting the Hispanic and Latino community? Learn how language and cultural differences could impact a marketing campaign.

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Review: Yanks in Blighty

Donna Marsh is a business woman and cultural awareness trainer specialising in many fields. Over her 30 year professional career she has visited more than 140 countries. As a strue globe-trotter this has given her a great insight into the field of intercultural communication, awareness and skills.

Now this experience has translated itself into a new publication entitled "Yanks in Blighty". As the title suggests the book is aimed at Americans moving, working or living in the UK who are looking for a better understanding of their new environment and the natives.

Review:

Having readthe book we are pleased to offer a glowing review and thoroughly recommend it to our readers. The one major factor that sticks out in the book is how much ground is covered in terms of topics. Donna leaves no stones unturned in her examination of what the UK is, where it is and how it is. We are given quick, informative facts on subjects such as the present situation the country is in, the Royal Family, government, the cultural diversity of the population, language, transport, housing, health care and of course the weather. In short this book contains probably everything anyone would ever need when moving to the country.

As well as the fantastic details, the book also offers the reader answers to questions they were probably thinking but most authors never thought to answer. Although it may sound trivial, knowing how a washing machine works, how the rubbish (or should I say trash?) is collected and when the sales start are all little things people really do need to know.

The book wins in a lot of ways due to its focus. As it is targetted at Americans specifically wanting to understand the UK it allows the author the luxury on concentrating on what they want to know and specific areas of concern for Americans (rather than some other nationality).

Excerpt:

"As a rule, the British are likely to overlook or at least keep silent about most social behaviour that they do not approve of. Queue jumping a notable exception."

Where to buy?

You can buy the book by clicking the link below to Amazon or at any decent online bookstore. The ISBN is 978-1-906710-37-8.


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Organisations Failing in Cross Cultural Up-Skilling



Leading research and workplace innovation company, Career Innovation (Ci) has today published the results of its latest study, Cross-Cultural Development Conversations.

Carried out across 45 leading companies worldwide, the new study has found that although organisations are aware of the need to skill up their leaders to manage the cross-cultural workforce, few have acted to make this a reality.

At a time when the pace and scale of globalisation has never been higher, competition for the best talent remains intense. The effectiveness of development conversations in organisations is known to play a significant role in engaging and retaining key talent. Factoring in the complexity of a diverse and dispersed workforce makes it even tougher to ensure that these conversations are at their most effective.

According to the 45 organisations interviewed (Sept-Nov 08), the business importance of working effectively across cultures is high and rising. Most are already operating complex organizations across multiple regions and almost all (91%) indicated they expect cultural diversity in their organisations to increase over the next 3-5 years, with nearly 50% expecting a “significant increase”.

The study revealed three top factors that impact cross-cultural development conversations:

The directness of communication style
Language differences – especially when people are not communicating in their first language
The need to establish high levels of trust across cultures, in order for development conversations to be effective

Differences between Asian and Western cultures were consistently reported as a particular challenge by respondents with 50% of organisations reporting this as an issue.

Companies identified many key employee development processes that are impacted by these cultural hurdles. For example, 60% of organisations said that coaching relationships can be much tougher to establish in some cultures than in others. Giving feedback can also present challenges, with one company finding that its Chinese employees quit after receiving challenging feedback.

“This issue has a big impact on global organisations”, says Ci’s founder Jonathan Winter. “Although they are increasingly aware of the need to encourage meaningful dialogue with employees about their careers and development, only a few have really taken on board the additional complexities overlaid by the cross-cultural dimension. Left unresolved the cross-cultural conversation gap hits the bottom line in a way companies can ill afford in today’s tough times.”

Organisations who are placing the strongest focus on building their employees’ cross-cultural competence report significant benefits including improved attraction and retention rates.

Following on from this study and Ci’s previous Conversation Gap research, Ci will be developing its existing career tools and approaches to encourage more leaders to develop cross-cultural thinking as part of their everyday style. Winter offers an example of how this will be incorporated, “Our Engaging Conversations multi-rater tool is already helping mangers around the world improve their staff dialogue skills and habits. We’re going to take that to the next stage and incorporate the cross-cultural dimension”.

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HR Expat Management Conferences, Event, Seminars 2008


HR events 2008


GMS (Global Mobility Specialist) Training and Certification

When and Where:
13th, 16-17 June 2008 – Brussels, Belgium
27-29 October 2008 – Washington D.C.
Produced by: Worldwide ERC’s Global Workforce Association
Cost: See website
More information:
www.erc.org/PERC_INTERNATIONAL/gms_dates_locations.shtml
Description: The Global Mobility Specialist (GMS™) designation signifies that you have taken training in the specialized field of global workforce mobility and are committed to ongoing education to grow your expertise.

HR Strategy - Translating Business Strategy into HR Actions
When and Where:
30th July, 2008 – Hong Kong
Produced by: Mercer
Cost: see website
More information:
www.mercer.com
Description: As organisations in Asia ask HR to play a more active role in helping achieve business success, many HR professionals are being required to actively contribute to setting and implementing the business strategy. HR professionals are also being called upon to play the role of strategic advisor to the business.  How can HR play an active role in helping to implement business strategy? Through developing congruent HR and Human Capital strategies that align what business needs to achieve to what HR does, HR can directly contribute to business success. Acquiring the knowledge and applying the know-how to make this happen has become an imperative for HR professionals in Asia to start playing this crucial role.

Becoming an Effective HR Business Partner
When and Where:
2nd September, 2008 – Melbourne, Australia
Produced by: Mercer
Cost: see website
More information: www.mercer.com
Description: One of the challenges for HR Professionals today is the need to not only deliver efficient and reliable HR operations and systems, but also to act as a business partner and strategic advisor to the senior team. This 1-day workshop helps participants to understand the new demands and roles of the HR Professional, and explores how to position oneself as a true business partner. Case studies, group sharing and facilitated discussions help highlight issues and how to address them.

JSB’s 5th Annual Employment Law Europe 2008 - A Practical Approach to the Latest Developments in Six European Jurisdictions: France, Belgium, Germany, The Netherlands, Italy and Spain
When: 23 - 25 April 2008
Where: London, U.K.
Produced by: JSB Training and Development
Cost: see website
More information: www.eurolaw2008.com, Email: www.jsbonline.com/booking
Tel. UK 020 8371 7032
Description: Europe plays a central role in the UK’s economic success and is vital for UK businesses. Understanding how employment law works in different European countries has become one of the key challenges facing business for many HR professionals, in-house lawyers and advisers who operate in more than one European jurisdiction. This comprehensive three-day conference will enable you to deal with employment law issues in France, Belgium, Germany, the Netherlands, Italy and Spain.  Leading experts from each jurisdiction will point out pitfalls and highlight how each domestic legal system differs from the UK.

The Summit on Leading Diversity – Practical Solutions for Building Inclusive and Productive Organizations
When: 28 – 30 April, 2008
Where: Atlanta, GA
Produced by: Linkage, Inc.
Cost: See website
More information: www.linkageinc.com/learning_events/conferences/div/default.aspx
Description: As the nation's premiere diversity event, the Summit on Leading Diversity plays an integral role in creating and sustaining inclusive work environments that mirror the demographic makeup of this country. Linkage prides itself on the quality and depth of the program and remains committed to showcasing a collection of the most vital tools, strategies, and best practices available in the diversity field. Each year, the Summit takes diversity work to new levels by building on the concepts presented the previous year and challenging presenters and participants to be visionary in their thoughts and actions



The Human Resources Forum
When: 7-10 May 2008
Where: Oriana, Southampton, U.K.
Produced by: Richmond Events
Cost: see website
More information: www.hrforum.co.uk
Description: An event that combines an outstanding conference programme with facilitated networking. Meetings are pre-arranged allowing delegates to research potential suppliers, benchmark existing ones and hear about new products and services in the marketplace. Equally, for suppliers, it’s an opportunity to build new relationships and affirm existing ones. It’s also an event where you’re likely to achieve more in three days than you usually do in three months!

The Best of Organizational Development Summit – Proven Tools, Skills and Best Practices for OD and HR Practitioners 
When: 13 -15 May 2008
Where: Chicago, IL
Produced by: Linkage, Inc.
Cost: See website
More information: www.linkageinc.com/learning_events/conferences/od/default.aspx
Description: In its 10th year, The Best of Organizational Development Summit addresses the OD practitioner's highest priorities and challenges with the latest and most pertinent tools and information from thought leaders, practitioners, and world-class keynote speakers. Each year, Linkage conducts field research with hundreds of practitioners, thought leaders, and consultants from around the world. This research and the resulting Model for High Impact OD set the agenda for The Best of Organizational Development Summit. The Summit is able to address the needs of OD practitioners at every level, equipping them with practical and cost-effective tools and applications to immediately improve business results. This event combines competency and skill development with action learning, networking, and best practices to accelerate the capability of OD practitioners.

EuRA 10th Anniversary Conference
When: 14-16 May 2008
Where: Rome, Italy
Produced by: European Relocation Association
Cost: see website
More information: www.eura-relocation.com or by email to: This email address is being protected from spambots. You need JavaScript enabled to view it.
Description: EuRA is an industry body for relocation professionals in both Europe and Worldwide. Relocation service providers are required to abide by EuRA's Rules of Conduct. This year’s conference, “We Versus Me; Celebrating our Work-Life Balance,” will focus on balance for expat and relocation professionals.  The focus will be on the psychological reactions to an increasingly work-driven lifestyle, especially for the globally mobile employee and family.

The 9th International Conference on Human Resource Development Research & Practice Across Europe
When: 21-23 May 2008.
Where: Lille, France
Produced by: The University Forum for Human Resource Development (UFHRD), the Academy of Human Resource Development (AHRD), and IÉSEG School of Management
Cost: See website
More information: http://hrd.ieseg.fr/index.html 
Description: THEME: Developing Leaders and Managers - The University Forum for Human Resource Development (UFHRD), the Academy of Human Resource Development (AHRD), and IÉSEG School of Management (part of the Catholic University of Lille), are pleased to announce the 9th International Conference on Human Resource Development across Europe.  The conference aims to promulgate the latest research findings, best practices and theoretical developments in HRD.  The theme of this year’s conference is developing leaders and managers as a key HRD activity. In particular we hope to highlight how we, in the HRD community, in our roles as academics, educators, professionals and trainers shape, constrain and contribute to the process of developing and leaders.

Expatriate Compensation Seminar
When and Where:
21-22 May 2008 - Cambridge, MA USA
28 -29 May 2008 - London, U.K.
Where: Produced by: AIRINC Associates for International Research, Inc.
Cost: see website
More information: www.air-inc.com/seminars/cambr08.html or for USA contact Scott Sutton in Cambridge +1 617 354-2133 or e-mail This email address is being protected from spambots. You need JavaScript enabled to view it. and for UK contact Ilse van Loon in Amsterdam +31 20 618 5205 or e-mail This email address is being protected from spambots. You need JavaScript enabled to view it.
Description: Our restructured training program consists of a two-module format: The first-day session will focus on the fundamentals of expatriate compensation and the second day will cover more advanced material, addressing best practices in policy design & strategy.  International human resources professionals (or the equivalent) can register to attend both sessions or one of the individual modules.

Eighth International Conference on Diversity in Organisations, Communities and Nations

When: 17 – 20 June 2008
Where: Montreal, Canada
Produced by: Common Ground
Cost: see website
More information: http://diversity-conference.com
Description: This conference will address a range of critically important themes in the study of diversity today. Main speakers will include some of the world’s leading thinkers in the field, as well as numerous paper, workshop and colloquium presentations by researchers and practitioners.

Global Workforce Summit: Focus on Europe, Middle East & Africa
When: June 18-19, 2008
Where: Brussels, Belgium
Produced by: Worldwide ERC®
Cost: See website
More information: www.erc.org/Global_Summit/emea08.shtml
Description: This conference promises abundant opportunity for those responsible for workforce mobility and talent management in Europe, Middle East and Africa. This year the event will be hosted by the globally important city of Brussels – where many important decisions that impact business prospects are made and which is home to many corporate decision-makers. Workforce mobility is a key strategy for talent management in today’s dynamic economic and business environment. Finding and keeping the right people in the right jobs is more difficult than ever before and demographers predict the labour shortage will continue to grow. Learn from the leaders in workforce mobility about best practices and emerging trends that will help your organization succeed in this competitive environment.

New Regulations for Cross Border Workers
When: 23 June 2008
Where: Amsterdam, The Netherlands
Produced by: Lexlumen, in cooperation with Expatica
Cost: See website
More information: www.lexlumen.nl or e-mail This email address is being protected from spambots. You need JavaScript enabled to view it..
Description: Learn about the latest changes in Dutch regulations for expats and inpats in labour law, tax regulations and pensions.

Employing and Vetting Non-UK Nationals
When: 2nd July 2008
Where: The CBI Conference Centre, London, U.K.
Produced by: Symposium Events
Cost: see website
More information: www.symposium-events.co.uk  Tel: (UK) 020 7231 5100
Description: Symposium Events’ 5th Annual Employing and Vetting Non-UK Nationals 2008 is the authoritative conference for employers involved in recruiting and screening non-UK nationals. This unique and timely conference features an update on the most recent vetting rules and legislation surrounding both EU and non-EU nationals. By attending you can ensure your vetting practices are rigorous and fair, and avoid the risk of litigation.

W.I.N. Global Leadership Forum 'women creating the future'
When: 18-20 September 2008
Where: Barcelona, Spain
Produced by: WIN Conference/Kristin Engvig
Cost: see website
More information: www.winconference.net - Registration Opens 1 May 2008
Description: Come join hundreds of outstanding women in Sitges, Barcelona, Spain for the global leadership forum of the year. W.I.N. is bringing a vision of sustainability, authenticity and nurturing values and the women at W.I.N. are making it happen.  Come and meet highly dynamic, experienced and competent women and some courageous men too. Learn how to do business in a graceful way and create an innovative future that is beneficial for all.  Join us in developing, empowering and connecting leaders with a feminine, authentic and truly global vision.

CERC National Conference
When: 21 – 23 September 2008
Where: Vancouver, B.C.
Produced by: CERC
Cost: see website
More information: www.cerc.ca/events/conf/conference.aspx or by email to This email address is being protected from spambots. You need JavaScript enabled to view it. or telephone: + 866-357-CERC (2372)
Description: John Ibbitson, a respected journalist with the Globe and Mail newspaper and author of several books, will be the keynote speaker at this year's annual conference.  Mr. Ibbitson is currently covering the U.S. primary race in advance of the U.S. Federal elections in November 2008. He is a noted expert on Canada/ U.S. political relations and trade matters. In 2005 he wrote the Canadian best seller - "The Polite Revolution, Perfecting The Canadian Dream."

Global HR News Conference - Going Global and Thriving
When: 23rd September 2008
Where: Mexico City, Mexico
Produced by: Global HR News
Cost: See website
More information: www.globalhrnews.com/b4/b4conf.asp?cid=52 or contact Ed Cohen: Email: This email address is being protected from spambots. You need JavaScript enabled to view it.; Phone: +1.619.297.5700
Description: Conference educational theme: Aligning Human Capital Financial Resources, Talent Management and Mobility Policy with Corporate Strategy.

TAMA Conference 2008 - Quality, Standards and Technology: Terminology's Future
When: 9 - 10 October 2008
Where: Ottawa, Canada
Produced by: TermNet
Cost: see website
More information: www.termnet.info/english/events/idss2007.php, E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it., Tel.: +43-1-524 0606-11
Description: TermNet, the International Network for Terminology, is an international co-operation forum for companies, universities, institutions and organizations who aim at developing a world-wide market for terminological products, services and tools.  The 9th International Conference "Terminology in Advanced Management Applications (TAMA)" will take place within the "Canadian Terminology week."

The Global Institute for Leadership Development
When: 12 – 15 October 2008
Where: Palm Desert, CA
Produced by: Linkage, Inc.
Cost: See website
More information: http://gild.linkageinc.com
Description: In its 11th year, with over 3,500 alumni, GILD is an intensive 5.5 day leadership immersion program providing a world-class accelerated learning experience that combines expert instruction, real-time business application, and social awareness in a pragmatic and hands-on environment. GILD joins together seasoned leaders from all industries and functions representing Global 2000 companies.  Participants engage in focused learning around the 15 components of the model through our leadership assessment instrument, lessons in leadership sessions, skill development programs, private executive coaching program, and business simulation.

Best Practices in Leadership Development Summit – Tools, Processes and Systems for Developing Leaders
When: 12 – 15 October 2008
Where: Palm Desert, CA
Produced by: Linkage, Inc.
Cost: See website
More information: www.linkageinc.com/learning_events/conferences/bpld/default.aspx
Description: Linkage's 1st Annual Best Practices in Leadership Development Summit: Tools, Processes & Systems for Developing Leaders is the one place where those who are responsible for accelerating the development of managers, executives and leaders in their organizations can come each year to learn the state-of-the-art in their profession. Thought leaders, world-class practitioners and expert instructors join an elite faculty to help attendees produce the results expected of them. Benchmark against the best in the industry and dramatically increase your know-how and ability to succeed in your role. Your organization's future depends on it!

Japan Human Resources Roundtable
When: November 2008
Where: Tokyo, Japan
Produced by: The Economist
Cost: see website
More information: This conference is currently being developed; please email us at This email address is being protected from spambots. You need JavaScript enabled to view it. for the latest information on programme, venue and speakers.
Description: Please see above info.

The Women in Leadership Summit – Distinctive Learning. Practical Solutions. Proven Results
When: 10 – 12 November 2008
Where: San Francisco, CA
Produced by: Linkage Inc.
Cost: See website
More information: www.linkageinc.com/learning_events/conferences/wil/default.aspx
Description: The Women in Leadership Summit equips women leaders with the strategies and skills to catalyze change, accelerate development, gain visibility, and create sustainable operating results. The event boasts more than 5,000 alumni and hundreds of world-class speakers. Year after year, the Women in Leadership Summit delivers exactly what it promises, including proven leadership skills; strategies from best-in-class practitioners; inspiration and renewal; opportunity for reflection and change; unmatched networking opportunities; and continuous learning and development.

The Global HR Congress; Aligning Human Capital, Talent Engagement, Innovation & Competing Globally
When: 3-4 December 2008
Where: Paris, France
Produced by: Global HR News
Cost: see website
More information: www.globalhrnews.com/b4/b4conf.asp?cid=71 or www.globalhrnews.com/b4/b4conf.asp?cid=52 or contact Ed Cohen: Email: This email address is being protected from spambots. You need JavaScript enabled to view it.; Phone: +1.619.297.5700
Description: Theme: Strategic Role of International Assignments in World Trade.

The Best of Talent Management Summit
When: 9 – 11 December 2008
Where: Lake Buena Vista, FL
Produced by: Linkage Inc.
Cost: See website
More information: www.linkageinc.com/learning_events/conferences/default.aspx
Description: The Best of Talent Management Summit is a gathering of the world's foremost talent management experts, thought leaders, and experienced practitioners, brought together to share the tools, models, leadership skills, and overall implementation plans executed during successful talent management initiatives. Attendees are offered a genuinely unique immersion learning experience through a combination of visionary keynote presentations, best practice case studies, and small, focused learning teams. Participants and team leaders alike will have the shared opportunity to discuss and debate principles and methods learned throughout the presentations and then apply them to their own real and current challenges in small action learning groups.
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