The Blog for Culture Vultures

Satiate your inner Culture Vulture with regular news and posts about cultural awareness, doing business abroad, working in a multicultural environment, HR diversity and global mobility.
When I'm not hanging out in the beautiful sunshine of Africa, you will find me here sharing content about culture - you'll soon see why I'm called the Culture Vulture.

It takes two to tango: socialization versus expatriate adjustment

It takes two to tango: socialization versus expatriate adjustment



Whereas traditional views considered the expatriate the sole actor in his/her adjustment process; recent literature suggests an important role for host country nationals in the expatriate adjustment process. It seems that socialization tactics of the organization and the information-seeking process of the individual have been overlooked as factors in the success of expatriates. As well, expatriates will also experience socialization in the host country national culture. This distinction between socialization in organization and host country national culture is essential. Because incoming expatriates are new organizational members, it is likely that boundaries between organizational and national culture will not always be recognized as such.
Socialization in this context can be defined as the process by which an individual fits in or becomes adjusted to a new role in the organization and learns the content of information necessary for adjustment to this new role. Socialization is, therefore, essentially a learning process and has been described as an expatriate coping strategy (Stahl and Caligiuri, 2005). Six socialization dimensions can be distinguished: politics, performance proficiency, language, people, history and organizational goals/values. Lueke and Svyantek (2000) suggested that combining knowledge gained through research on both socialization and information seeking processes is essential in gaining an understanding of expatriate turnover. Their suggestion is supported by research confirming that the use of these socialization tactics would affect job satisfaction and commitment to the organization. Overall, financial costs of expatriate turnover/failure have been estimated between $2 and $2.5 billion in recent research. Post-entry socialization experiences then may affect expatriates’ experience of fit and value in the new organization.
Consistent with the general nature of socialization described above, Florkowski and Fogel (1999) link perceived acceptance of expatriates in the new organization to host socialization efforts. Socialization is dependent on two players, the host country nationals and the expatriates themselves. Discordant behaviour by either party can disrupt the socialization process. It appears that expatriates at times display behaviours that are unhelpful to their own adjustment process. American expatriates who attempted to avoid resocialization (socializing to a new environment) have been found to experience conflicting internal and external demands. They were unable to communicate effectively with host country nationals and less satisfied with their situation.
Best practice in socialization strategies can assist relocating staff members in achieving their new fit to both the organization and a new community. However, expatriate motivation is key in achieving this fit and, at the same time, reducing expatriate turnover.
Information and feedback seeking, relationship building, negotiation of job changes and positive framing are suitable tactics for proactive socialization. Positive framing, which in contrast with the other techniques does not involve interactions with others, is a personal technique whereby individuals change their understanding of a situation by explicitly controlling the cognitive frame they put on the situation. Relationship building and positive framing were found to have positive effects on expatriate adjustment.
Findings in literature suggest that one size fits all approaches to socialization may not be effective. In order to benefit from the possible positive outcomes related to diversity at the workplace organizations should individualize their socialization tactics within, in particular, collectivistic organizational cultures. Collectivistic cultures tend to favour ingroups and behave according to values and norms within these ingroups. Organizational culture can be defined as the underlying values, beliefs, and principles that serve as a foundation for the organization’s management system, as well as the set of management practices and behaviours that both exemplify and reinforce those principles. This definition emphasizes the role of unique organizational context in socialization processes. Individualized socialization tactics therefore may provide tailored solutions for the individual, which may also increase the efficiency of the learning process as it would build on established skills and knowledge.
In summary, deliberate socialization is clearly related to expatriate adjustment and turnover and requires participation of host country nationals. It takes two to tango!

Dr. B.J.L. van den Anker received his PhD in Business and Management from the International Graduate School of Business of the University of South Australia. Dr. van den Anker hails from the Netherlands and has extensive experience living and working in SE Asia. His (I)HRM and cross-cultural consultancy assignments focus primarily on western-Asian contexts. He can be contacted at This email address is being protected from spambots. You need JavaScript enabled to view it. .

Florkowski, G.W. and Fogel, D.S. (1999). Expatriate adjustment and commitment: the role of host-unit treatment. International Journal of Human Resource Management, 10 (5), 783– 807.

Lueke, S.B. and Svyantek, D.J. (2000). Organizational socialization in the host country: The missing link in reducing expatriate turnover. The International Journal of Organizational Analysis, 8(4), 380-400.

Stahl, G.K. and Caligiuri, P. (2005). The effectiveness of expatriate coping strategies: the moderating role of cultural distance, position level, and time on the international assignment. Journal of Applied Psychology. 90(4), 603-615.
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Culture Shock: from the inside out

Culture Shock: from the inside out
Expats often underestimate the challenges of culture shock, and even those who've mastered adaptation are often unprepared for the adjustment the expat bubble itself demands.


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When convenience overtakes competence in translation

When convenience overtakes competence in translation



A “dialogue of the deaf”, that is the way that the Public Defender of Honchian Lin described the quality of translators provided to his client in Haifa, Israel.

During the initial questioning, trial and appeal of Lin for the brutal murder of his girlfriend, the Haifa police encountered difficulties in providing an adequate simultaneous translator for his interrogations. They initially canvassed a local Chinese stallholder; as the father of a police employee and someone working near to the station ‘Joe’ was the most convenient choice for the police. However it later emerged not only was Joe untrained for the position but was linguistically unsuitable for the role he had been given.

Lin was arrested in 2006 after a passerby discovered the dismembered body of his girlfriend Michelle Jamias in the street. Joe was brought in to act as a simultaneous translator on the first interrogation of Lin by the police. However Lin was not familiar with the Chinese dialect spoken by Joe (being from rural China where dialects vary) and spoke only a few limited sentences of Hebrew. This resulted in the translation of Lin’s statement being vague and disjointed, lacking accuracy in terms of what had been said and by whom. The evaluation of this evidence by the Supreme Court Justice, Yoram Danziger, has produced the verdict that the initial interview was both “degraded and unclear”

On this evidence the Haifa police seem to have failed Lin’s rights to be able to be treated to a fair judicial process. They failed to ascertain the suitability of Joe’s services in advance and when experiencing interview problems failed to find another translator. Although Lin confessed again in a second interview, he later was able to use the lack of fair translation as support for his claim that he had made a coerced compliant confession. This meant that Lin could claim that the pressure of being unable to communicate his story led to a confession that was obtained forcibly under duress. So not only had the suspect’s rights been violated but also the prosecution faced difficulties in convicting Lin of the crime which additional evidence (beyond his confessions) proved he had committed.

This case shows the pitfalls of inviting foreign workers into your country and then not providing for their basic needs. If a foreign worker falls sick, is accused of a crime or is called to witness then they need to be able to accurately receive and provide information. Does this case suggest that Israel, as an example, is unconcerned with such issues or is it simply the fact that funding is not available to provide for these needs? Either way countries have a responsibility to provide for those they invite in, they should not feel that the economic or other advantages of foreign workers outweighs the rights of these people to be treated as any other citizen.

Even after the Supreme Court Justice’s findings Lin was given a Mandarin translator for his appeal against his conviction, again unable to speak his rural dialect. More evidence that the service of translation and all its relevant nuances should not be overlooked, especially if you actively encourage speakers of other languages into your country.
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Cross Cultural Palliative Care

Cross Cultural Palliative Care



Different cultures and religions deal with the concept of death differently.  The use of medicine and health care varies across different cultures because of the beliefs of their people. Due to varying beliefs across cultures, there is a need for cultural understanding or cultural competence in medicine, especially in palliative care. ‘In medicine, cultural competence means providing health care services that are respectful of and responsive to the health beliefs, practices, and cultural and linguistic needs of diverse patients.’   The use of cultural competence is especially important in palliative care because people of varying cultures have very different approaches to dealing with death. (Palliative care improves the quality of life for patients who have a serious or life-threatening disease).
An organisation called the Middle East Cancer Consortium (MECC) developed a project in 2005 to raise awareness of palliative care problems faced by its members (United States and the health ministries of Cyprus, Egypt, Israel, Jordan, the Palestinian Authority, and Turkey). The aim of MECC’s project is to find a common ground between these 7 countries’ methods of dealing with palliative care. Part of this project is to give palliative care training to nurses, physicians and social workers which respects the varying spiritual beliefs between the countries involved.
In many hospitals, there are now nurses who are employed because they are of the same religion and cultural background to certain patients. For example Dr. Myriam Weyl Ben-Arush, (head of the Pediatric Hematology Oncology Department at Rambam Medical Center in Haifa, Israel) has Arabic-speaking nurses and social workers, as well as those who speak Hebrew. This is to ensure that staff can be empathetic to the spiritual needs of their patients.
Taking spiritual belief into account is important when dealing with death because people of different cultures have different beliefs. For example, a Druze family believes in reincarnation and an Arab Christian person believes in Heaven. So perhaps these people will find the idea of death less difficult than someone who does not believe in any kind of life after death.
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Live in new country to challenge your creativity

Live in new country to challenge your creativity



Recent research published in the American Psychological Association’s Journal of Personality and Social Psychology seems to suggest a truth in the long held notion that living abroad nurtures our creativity. From Byron in Switzerland to Picasso in France, cultural change has historically been seen as the way to broaden the mind and enhance the artistic senses. Now 2009 research headed by William Maddux of INSEAD really has shown that time spent engrossed in a new culture can improve our creative skills- even after we have returned ‘home’.

An initial five studies using MBA students at the Kellogg School of Management, Illinois, showed that both cognitive flexibility and negotiation skills were higher in those participants who had spent time living abroad when compared to a control group who had not. One study to solve the Duncker candle problem (where a candle must be properly attached to a wall without dripping: using a candle, a box of matches and a box of tacks) showed that those with experience living abroad were better positioned to imagine the alternative functions of these familiar objects and thus solve the problem. This could mimick the intuitive skills required when dealing with the changing levels of importance placed upon greetings, etiquette, food or clothing and so on, when living abroad.

Another study involving a mock negotiation of the sale of a gas station demonstrated that those with living abroad experience were able to be much more creative with negotiations (after the sale price had been removed as the dealbreaker). This on a much simpler level replicates the way domestic shopping differs between countries and cultures, buying spices in a Morroccan market is very different from buying clothes in a Parisian boutique.

These two examples easily portray two different skills that are invaluable to most businesses, especially given the difficulties of the current global economic climate. The need for companies to keep innovating to stay competitive makes these skills more important than ever in recruitment, meaning that potential employees with such benefits may find themselves more sought after to fill positions in businesses, especially those operating globally.

The reason for the relationship between creativity and living abroad is not altogether known, but follow-up research with MBA students in France has correlated with the earlier Duncker candle findings. Interestingly, there is no evidence that those who have only traveled abroad either possess these skills or are any better placed than those who travel domestically. This suggests that businesses might therefore benefit more from a system of extended work placements abroad, with employees based in offices in each country, rather than from repeatedly sending employees for short overseas conferences or meetings.

Moreover evidence suggests that recreating or ‘priming’ employees to remember their cultural experiences could even benefit them once they have returned ‘home’. Another follow-up study found that Parisian students were much more able to solve cognitive puzzles when recalling the cultural challenges that faced them living outside of France, when compared to the control group who were told to recall any recreational or everyday challenges they had faced.

Although this research is by no means empirically conclusive it certainly leads the way for further research and potential business initiatives; whilst asserting the message that global interaction is a collective and individual advantage to one’s life. Furthermore it is an asset to the development of modern Psychology in arguing the ‘nurtured’ acquirement of new skills beyond the constraints of Behavourism, as humans psychologically adapt to their environment.
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Language Aptitude Tests for Foreign Doctors

Language Aptitude Tests for Foreign Doctors


With the well publicized case of Dr Daniel Ubani earlier this year has come the question as to how many other EU GPs practicing in the UK are ‘lost in translation’. Dr Ubani had “unlawfully killed” UK patient David Gray in 2008 after mistakenly giving him a large overdose of diamorphine.

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The Middle East Unveiled: A Review

The Middle East Unveiled: A Review



As someone in the intercultural field, a Muslim and having spent many years living, working and travelling throughout the Arab world, I am always keen to scrutinize literature aimed at business professionals seeking to improve their knowledge of the region. Donna Marsh’s “The Middle East Unveiled” is a recent edition to such literature.
With an experience of the region spanning some 30 years, Donna worked within sales, marketing and new business development across the region. Today she acts as a trainer and consultant advising companies on how to work more effectively in the region.
The major positive of the book is summed up in the title’s sub-heading, ‘a cultural and practical guide for all western business professionals’. The topics covered are very comprehensive. Ranging from the usual business practicalities and etiquette to safety and security through to what to do at the weekend. One could suggest that the author was over ambitious in the range of subjects covered however the informal and succinct writing style help the reader get straight to the point thus lightening the experience. The format of the book further allows the reader to ‘dip’ into topics rather than having to wrestle with long chapters.
I find chapters on Islam intriguing. It is not uncommon for “Western” authors to misrepresent the religion, fuel expat stereotypes or simply offer their gloss of a highly complex and colourful religion. Donna however has managed to tackle a sensitive topic with an impressive amount of clarity, accuracy and balance. The key, it appears, is her straight-talking approach to the topic and a deep appreciation of what the religion actually says on certain matters plus the various practices across the region. In short the section gives anyone a great introduction to Islam and Muslims, increasing awareness and therefore reducing the ‘fear factor’.
Any review would not be a review without some nitpicking. Two major factors stand out for me when looking for the negatives of the book.
People love case studies, anecdotes and the like when it comes to cultural information. It gives people real life examples, context and a way of applying information to situations. Each chapter could have done with an anecdote from the author’s library of experiences to help readers along the journey. This neatly brings me on to my second point.
As a woman, such anecdotes would have had even greater impact. Donna’s advantage with this book was her gender. At a time when we are fed stories of stonings, burqas, forced marriages and honour killings this was an opportunity for a woman to bring across her story of the Arab world. Women in business tend to shy away from the region; a real and honest assessment of a Western woman’s role in the Arab world could have had a great impact on this perception. Although the book does cover topics around gender differences in a useful manner, that little bit extra in terms of a woman’s viewpoint would have meant added value to the reader.
In conclusion, Donna has successfully managed to encapsulate her knowledge and experiences in this great little publication. It is current, comprehensive and most importantly useful. A ‘must-have’ for anyone looking to better their understanding of working in the region.
By Neil Payne, Kwintessential Ltd

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UK Immigration Laws bad for Business says Legal Sector

UK Immigration Laws bad for Business says Legal Sector



Government Introduction of the Immigration Cap
The UK legal sector have recently complained about the new restrictions in UK immigration law.  The changes to law have been well publicized and can be viewed by the public and all interested parties at the UK Border Agency’s website (see below).  These laws and rules represent a continual and politically complex change.  The laws have been in development since at least 2007.  The UK Border Agency also offers a fresh perspective on these in that it has been in existence only since 2008.  The new agency oversees all customs, migration and border issues related to the greater British public.

Why the Government Has Installed the Cap
The government has issued the “cap” as it pledged to do when it formed the new coalition government in 2010.  In effect, when the old government was voted out of office, the new government made itself responsible in holding up its pledges.  One of these pledges concerned immigration reform.  Immigration reform might have been seen as a necessary evil due to the increase in the migrant worker population.  The UK population is increasing and is expected to reach 70 million by calendar year 2030.  It appears that the government has taken on the task of immigration reform as a means of population control.

Impact on UK Business and the Legal Sector
The impact of the new government regulations will have deep and lasting impact on the UK business and legal sectors.  One reason for this is pure economics.  The new standards set forth by the government require that the points needed by migrants be increased from some 80 to 95 points or so.  Most of the points are assigned to the level of income for the migrant worker.  In order to meet 80 points of the requirements, the highly skilled migrant worker must have an income of £150,000 or greater!  This imposes a rather high salary requirement on the legal and other business sectors.  If for example a migrant legal employee is offered a mere £25,000 to work in the sector – that means they will only be furnished with only 5 points in the new immigration system of rules.

Immigration is Vital to UK International Competitiveness
Immigration is of vital importance to the UK in order to maintain its international competitiveness.  By attracting people from other countries and cultures the UK makes itself and internationally attractive place for business. The UK has language, cultural and pratical skills by the very nature of bring in foreign workers. Not many other countries in the world reflect the same mix of business and culture savvy as the UK. The legal sector is well within its right to see the immigration cap as bad for business and bad for the UK.
Other sectors that will feel the pinch include education. Those seeking an education in the country may find themselves limited to seeking it outside of the UK.  As has been pointed out by the BBC news article (“A-Level Results 2010: A* Grade Boosts New Exams Record”), it is becoming very challenging to find even a position at a university.  This may create a prejudice against the UK education and migration systems in the international community.

References

1)    Highly Skilled Workers, Investors and Entrepreneurs – The UK Border Agency’s Web Page (Link: http://www.ind.homeoffice.gov.uk/workingintheuk/tier1/)

2)    Immigration Limit for Tier 1 (General) Of The Points-Based System Web Page (Link: http://www.ind.homeoffice.gov.uk/sitecontent/newsfragments/27-intro-limit-for-t1-pbs)

3)    Media Information of the UK Border Agency (Link: http://www.ind.homeoffice.gov.uk/news-and-updates/media-information/)

4)    Immigration Law Web Page of the UK Border Agency (Link: http://www.ind.homeoffice.gov.uk/policyandlaw/immigrationlaw/)

5)    ‘Immigration Cap Will “Strangle” City Law Firms, Chancery Warns’, Law Society Gazette, Monday, August 23, 2010 by James Dean (Link: http://www.lawgazette.co.uk/news/immigration-cap-will-strangle-city-law-firms-chancery-lane-warns-0)

6)    Statement of Changes in Immigration Rules HC-59, June 2010 (Link to pdf: http://www.ind.homeoffice.gov.uk/sitecontent/documents/policyandlaw/statementsofchanges/2010/hc59.pdf?view=Binary)

7)    EU: Policy, Internal Migrants, Migration News,  July 2010, Volume 17 Number 3 (Link: http://migration.ucdavis.edu/mn/more.php?id=3617_0_4_0)

8)    “A-Level Results 2010: A* Grade Boosts New Exams Record”. 19 August 2010, BBC News (Link: http://www.bbc.co.uk/news/education-11012369)
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Portsmouth Police turn to Translation Packs

Portsmouth Police turn to Translation Packs
The police in Portsmouth have taken an interesting approach to communicating with non-English speaking shoppers. As part of an initiative by Plymouth Against Retail Crime (Parc),  translation packs are being given to large stores, with some going to police patrol cars used around the city centre too.

The packs contain 13 cards, each carrying phrases in a foreign language and their English translation. Languages include Turkish, Spanish, Russian, Italian, French and Farsi. The cards can be used in situations where a foreigner needs help or is suspected of a crime in a store.

Although its a shame the cards are being used within the context of criminal activity it does demonstrate the understanding that simple actions such as phrases does make a difference. Wouldn't it be nice if staff could also get translation cards with simple greetings instead though?

Read more > Translation packs
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Portsmouth Police turn to Translation Packs

Portsmouth Police turn to Translation Packs
The police in Portsmouth have taken an interesting approach to communicating with non-English speaking shoppers. As part of an initiative by Plymouth Against Retail Crime (Parc),  translation packs are being given to large stores, with some going to police patrol cars used around the city centre too.

The packs contain 13 cards, each carrying phrases in a foreign language and their English translation. Languages include Turkish, Spanish, Russian, Italian, French and Farsi. The cards can be used in situations where a foreigner needs help or is suspected of a crime in a store.

Although its a shame the cards are being used within the context of criminal activity it does demonstrate the understanding that simple actions such as phrases does make a difference. Wouldn't it be nice if staff could also get translation cards with simple greetings instead though?

Read more > Translation packs
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Milkman shows ultimate Cross-Cultural Customer Service

Milkman shows ultimate Cross-Cultural Customer Service



"Cemcho bhai, harisani, ano chokra kabar?"

That is Gujarati for: "Hello brother, how are you? Any news about your son?"

Not too unusual as the start of a conversation in the heart of the Asian community in Blackburn, apart from the fact that the words are being spoken by a 69-year-old white, English-born milkman.

John Mather, aka Jimmy, has been doing the rounds in this north-west town for the past 50 years. And as he has gone from door-to-door in the town's large Asian community, he has become almost fluent in Gujarati.

"When I first started the rounds here there were only a handful of Asian families, about eight or 10, in the London Road, Whalley St and Altom St areas," says Jimmy.

But as more arrived on the foreign shores from Kenya and Malawi, Jimmy's ability to go beyond delivering just milk - and procure the sorts of foods they couldn't pick up in the local supermarket - put him in greater demand.

"They wanted natural yoghurt, ghee, goats and chickens, the type of things they were used to back home. I'd gone to the dairies here and they said that there wasn't the demand, but they couldn't have been more wrong."

Read more > BBC
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Milkman shows ultimate Cross-Cultural Customer Service

Milkman shows ultimate Cross-Cultural Customer Service



"Cemcho bhai, harisani, ano chokra kabar?"

That is Gujarati for: "Hello brother, how are you? Any news about your son?"

Not too unusual as the start of a conversation in the heart of the Asian community in Blackburn, apart from the fact that the words are being spoken by a 69-year-old white, English-born milkman.

John Mather, aka Jimmy, has been doing the rounds in this north-west town for the past 50 years. And as he has gone from door-to-door in the town's large Asian community, he has become almost fluent in Gujarati.

"When I first started the rounds here there were only a handful of Asian families, about eight or 10, in the London Road, Whalley St and Altom St areas," says Jimmy.

But as more arrived on the foreign shores from Kenya and Malawi, Jimmy's ability to go beyond delivering just milk - and procure the sorts of foods they couldn't pick up in the local supermarket - put him in greater demand.

"They wanted natural yoghurt, ghee, goats and chickens, the type of things they were used to back home. I'd gone to the dairies here and they said that there wasn't the demand, but they couldn't have been more wrong."

Read more > BBC
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Intercultural training materials for migrant workers

Intercultural training materials for migrant workers



On a construction site near the future Olympic village in east London, more than half of the workforce is Asian, about a third Central and Eastern European (including a large contingent of Bulgarians) and about 10% British.

In the canteen Sikhs sit with Sikhs, Lithuanians with Lithuanians and Brits with Brits. Communication is severely limited and it's not just language. Improving communication between communities at work is a major issue. Countries across the EU are experiencing the challenge of integrating migrant workers into their workplaces.

Now an EU iniative, the European Intercultural Workplace (EIW), addresses this challenge. Started by Dublin City University, the three-year project has a budget of $1.48m. It is one of the largest in the Leonardo da Vinci scheme, the EU mechanism for funding vocational education initiatives, and is part of the EU's current Year of Intercultural Dialogue.

The EIW involves vocational training centres and universities in 10 countries: Bulgaria, Finland, Greece, Germany, Ireland, Italy, Norway, Poland, Sweden, and Britain. Each partner has produced a national situation report, drawing together migrant workers' views on integration plus details of how employers and governments respond. There are also case studies looking at local sectors such as construction, retail and education.

A series of booklets explore intercultural issues on a transnational level with analysis of smaller-sized businesses, healthcare and education workplaces across Europe. A fourth booklet, Overview of Legislation, explains the legal situation in different countries. These reports are all available from the project website.

The data collected is impressive, but what will be of practical benefit to those working in intercultural communication – often starved of suitable teaching resources – are the EIW project's workplace educational training materials. These are available as a DVD/print package called Europe at Work.

The materials have been written and produced by the UK project team, led by Professor Emeritus Jack Lonergan of the University of Westminster. They have followed a critical incident methodology which presents scenarios on DVD and follow-up materials that promote discussion of possible solutions rather than providing a single answer.

"The scenarios have been scripted to focus on one specific issue which allows easy transfer to many similar situations. They have been filmed nowhere but apply anywhere," says Professor Lonergan.

One unit is called Appearance and reflects the issue of Muslim women wearing the veil at work. Seema, a Muslim accounts clerk, is selected for promotion by her human resources manager, Miss Tate. However, Miss Tate advises Seema that wearing a headscarf, or hijab, will not be appropriate in her more senior role. The scene plays out with Seema and Miss Tate's discussion.

Fourteen units, with accompanying print materials, deal with many areas of miscommunication at work between migrant and host-country workers. Most deal with the relations between bosses and staff concerning gender, religion, authority, time, race, qualifications and relationships.

Others deal with language issues such as failure to communicate, or being at a disadvantage because of language difficulties. One scene deals with body language. A young man is from a culture where he does not look elders in the eye out of respect for authority; he is suspected of dishonesty by a policeman because of his body language – his "shifty" manner.

The DVD scenarios make no recommendations and indeed come to no conclusions. It is for the work group to identify the issues, discuss possible solutions and come to an agreement.

The training manual supports the DVD scenario by helping viewers identify and understand the issues at stake and by inviting them to form their own opinions and discuss them with colleagues. An important part of each unit is the "What if... ?" scenes where students are taken through a series of situations and asked how they would deal with them. The accompanying best practice section suggests possible solutions that might be employed to resolve each situation.

Britain has a long history of migrants in the workplace, and therefore has experiences and expertise to share, but the EIW materials seek a wider perspective. Solutions found in Britain are not necessarily exportable and some issues may be dealt with more successfully elsewhere.

There is another spin off. Because of the immediacy of the issues, the naturalistic language and the subtitles in eight languages, the materials can also be used in language schools and colleges wanting workplace-based materials.

Original article from The Guardian
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"Cultural Competency Key to good Healthcare"

"Cultural Competency Key to good Healthcare"


On a day when SwedishAmerican Health System was celebrating attention to quality care, members of its physician resident and nursing staffs were learning how attention to cultural diversity can play into that quality.

Dr. Robert C. Like, professor and director of the Center for Healthy Families and Cultural Diversity in the Department of Family Medicine at Robert Wood Johnson Medical School in New Brunswick, N.J., spoke today at the hospital’s grand rounds about caring for patients from several ethnic, racial and sociocultural backgrounds as cultural competence in health care becomes more important in treating changing populations.

“A lot of people think of this as PC, or political correctness, run amok,” said Like, who traces his interest in cultural diversity back to hearing stories of his grandparents’ struggles after they immigrated to the United States from the former Soviet Union and Israel. “I like to think of PC as being personally and professionally caring.

“Doctors will ask ‘Do you expect me to learn about every culture on the planet?’ and the answer is ‘No, it’s not possible,’ but by communicating with each other we can learn.”

The aim, Like said, is elimination of all stereotypes.

Read more > rrstar.com
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"Cultural Competency Key to good Healthcare"

"Cultural Competency Key to good Healthcare"


On a day when SwedishAmerican Health System was celebrating attention to quality care, members of its physician resident and nursing staffs were learning how attention to cultural diversity can play into that quality.

Dr. Robert C. Like, professor and director of the Center for Healthy Families and Cultural Diversity in the Department of Family Medicine at Robert Wood Johnson Medical School in New Brunswick, N.J., spoke today at the hospital’s grand rounds about caring for patients from several ethnic, racial and sociocultural backgrounds as cultural competence in health care becomes more important in treating changing populations.

“A lot of people think of this as PC, or political correctness, run amok,” said Like, who traces his interest in cultural diversity back to hearing stories of his grandparents’ struggles after they immigrated to the United States from the former Soviet Union and Israel. “I like to think of PC as being personally and professionally caring.

“Doctors will ask ‘Do you expect me to learn about every culture on the planet?’ and the answer is ‘No, it’s not possible,’ but by communicating with each other we can learn.”

The aim, Like said, is elimination of all stereotypes.

Read more > rrstar.com
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Public Service Interpreting

Public Service Interpreting





It is easy to believe that interpreting is merely a case of translating one language for another. However, this is a misnomer particularly where public services are concerned. Interpreting is probably one of the most crucial and sought after need in the public service industry. From Social Services to housing, benefits and court interpreting, the process requires considerable other skills to that of understanding a particular language.
The Social Services department, particularly in cases of child protection require not only accurate translation during interpreting but sensitivity and, above all, confidentiality. Without those components the interpreting can be more of a casualty than a help. When for instance a child is to be received into the care of the local authority, a great deal of sensitivity is crucial on the part of the interpreter who is often the person to convey a very distressing message to a parent or relative. A good public service interpreter will also understand the importance of timing. The task of interpreting in the circumstances described above cannot be hurried. It is often necessary for a distressed person to take time out before commencing. Any interpreting undertaken for the Social Services in those circumstances should be preceded by an explanation to the client as to what he/she may expect and how it will be undertaken. The Social Services department should require a written undertaking of confidentiality and should further ensure that the interpreter is not known to the client in any capacity even living in the same vicinity.
Public service interpreting is also often used by the housing department particularly in multicultural areas where for many, English is not the first language, or where asylum seekers are concerned. This will also require a preliminary explanation to the client explaining the process that is to take place and also to explain the client’s rights and the limitations of any service required before the actual interview takes place.
Court interpreting also involves confidentiality and prior checks that the client is not known to the interpreter. It is sometimes the case that an interpreter is required urgently, particularly where someone who does not speak English has been arrested on a serious charge and is to be brought before Magistrates imminently. It is the task of the interpreter to explain to the client what is happening and what the charge is. The interpreter will be working with a solicitor who will explain everything to him/her. Most solicitors will become familiar with a translation service that provide good interpreters. A good Court translator will be experienced in working in the Courtroom and will have the appropriate public speaking skills. The interpreter will translate word for word which may well include swear words and abusive comments but interpreting means just that, interpreting exactly what is being said. The purpose of interpreting is to take the place of the person so that what is being translated is just as if the person was saying it themselves.
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The International Business of Language

The International Business of Language



Whilst the world is beginning to shrink with the opening up in communication and travel, so the world of business expands. In the last two decades never has there been such a need in the business world than to have a full, comprehensive knowledge and understanding of language and its impact across the globe. How much emphasis is given to language in your business? Language is the base communication throughout your business. Language transcends all in the business world. It is what makes the world the place it is and helps us to communicate with others.
Language as a tool in business should be seen as exactly that, a tool. Language should be as important to your business as your hard drives, your catalogues and manuals and all the other tools you perceive to be essential to conducting your business.

If you see language as a tool within your business you are more likely to foster the care and attention you need to place upon the way in which you use language. Perhaps you should adopt the mantra ‘language isn’t just for talking’. Language is for all communication. Some tips to help you to start using your tool of language in order to maximise your communication with your business counterparts. Firstly, you must be very clear and concise about the messages you wish to convey. Cut out the unnecessary words, don’t be convoluted about it, stick to the point and you will ensure you have been fully understood. Remember, and don’t forget, language is a tool and you want your tools to work for you. Personal style goes a long way to say something about you so don’t let the day’s stresses or any personal setbacks to show in the way you use your tool of language, believe it or not, a frown, a shortness or abruptness of manner can be off putting and leave the person with whom you are communicating feeling unsettled. Language is your business tool so, smile, make eye contact, it’s all part of the language. We call it body language.

It is extremely important in the world of business that your build good relationships. How do you do this? You use your language tool of course. It may seem like a time consuming exercise, may be even seen as patronising and pointless, but, if you are to succeed in fostering good, amicable and workable business relationships, a little training in how your company uses the language tool will not come amiss. Why not consider your own corporate brand of your valuable language tool? Why do you think the American’s use the phrase ‘have a nice day’? Because it works. Language says something about you. The language tool is your badge. Wear it well and you can’t go wrong.
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Working abroad 'requires translation of qualifications'

Working abroad 'requires translation of qualifications'



Professionals who are looking into the possibility of working abroad need to check that their qualifications "translate" into other countries.

According to expatriate and international lifestyle magazine Shelter Offshore, rules and regulations may also be different overseas, so professionals must ensure they do their research before deciding which country they wish to work in.

Rhiannon Davies, co-founder of Shelter Offshore, said professionals must also consider their own needs before making any firm plans.

She said: "If someone has a desire to live in a given country, they need to look at what businesses could work in that environment."

For example, a professional wanting to try working in Germany would need to carry out research into what type of business is successful in the country and where there may be a gap in the market.

Ms Davies was speaking after recent figures from the Office for National Statistics showed that there are almost three million full-time self-employed workers in the UK.

Read more > Shelter
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"Immigration changes will not cause UK skills exodus"

Multinational firms have rushed to the defence of immigration changes introduced last week, claiming the new rules will "make no difference" to UK employers' ability to attract overseas talent.

The new rules, which came into effect on 6 April, mean skilled migrant workers transferring from an overseas country to work at their company's British offices will no longer be able to clock up time spent in the UK to contribute towards the five years required to apply for permanent residence.

Employment lawyers and migrant campaign groups had warned the changes to the intra-company transfer (ICT) system could cause a skills exodus and put migrants off working in the UK.

Read more > Immigration
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EC plans Translation & Interpreting Rights

EC plans Translation & Interpreting Rights



All EU governments will be obliged to provide full interpretation and translation for criminal suspects under European Commission plans.

The idea is to help people "exercise their fair trial rights anywhere in the EU when they cannot understand the language of the case" said a statement.

The Commission cites the examples of an Italian tourist involved in a car crash in Sweden who was not allowed to talk to an Italian-speaking lawyer during his trial, and the Polish suspect denied access to written translations of evidence used against him in a French court.

Such "unexpected barriers" could lead to unfair convictions during legal proceedings in other EU countries.

The proposal - requested three months ago by EU ministers themselves - is the first step under the new Lisbon Treaty towards setting common EU standards in criminal cases.

The Treaty allows the EU to adopt measures "to strengthen the rights of EU citizens, in line with the EU Charter of Fundamental Rights", said the statement.

Read more > EU
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